Your Statutory rights are not affected by any of the following terms and conditions.
Services and Conditions of Use:- All items shown are inclusive of VAT.
- All sizes indicated in centimetres and inches are approximate.
- All weights are approximate.
- Colours shown may not be accurate matches.
All items carry the manufacturers guarantee except light / heat / UV bulbs. We offer no wear and tear or usage guarantee on these types of light bulbs. Bulbs are covered though for damage in transit, but we must be notified within 24 hours of the parcel being delivered - After this time, no replacement will be sent or refund given.
Damaged items:Any item(s) that arrive damaged must be reported to us within 48 hours of delivery, after this time we will not be able to offer any assistance in exchanging the item(s). Please use the contact form through our contact us page to notify us of any issues, please include your order number (starting with 0000) so we can look into this straight away for you.
Any physical damage to aquariums, vivariums or terrariums (smashed on arrival) must be reported on the same day as delivery occurs along with images, after this time the courier will accept no liability, and we will not be able to offer any assistance in exchanging or refunding any damaged items. There may also be a STOP notice on your aquarium when you unpack it, reminding you of the same.
Any damaged (where the tank is not physically smashed on delivery), such as cracked heaters, damaged hoods or scratches, must be reported to us before you set up the aquarium along with images. If any damage is reported after the aquarium is set up, we aren't able to offer assistance in exchanging or refund the damaged item(s) for you as setting up (adding gravel / rocks / ornaments, water or anything else) the aquarium voids the manufacturer warranty as we can't prove the damage wasn't caused by you setting up the aquarium. The item(s) must be inspected on delivery and faults reported, we aren't able to make exceptions to this rule.
Orders:We reserve the right to cancel and order at any time for any reason, which may negatively impact our business.
Non-delivery:If we send an item out, and it cannot be delivered and is returned by the post office or carrier, and this is not the fault of the post office, carrier or ourselves, we will not send the item again until the postage cost is paid for the second delivery.
Also, if the item cannot be delivered and the fault is not of the post office, carrier or ourselves and a refund is requested, we will refund the price of the item but will charge for the outward postage cost in full and any cost incurred in returning the item to ourselves in full (the term "in full" is calculated as being the full carriage cost charged to ourselves by the carrier company). If these goods are still required, we will not despatch them until the full carriage costs have been paid from the original failed delivery.
We do not:We do not refund delivery charges for items which have been delivered using our own van transport - Glass Tanks, Glass Vivariums, Wooden Cabinets, Wooden Vivariums, Wooden Hoods.
We will not accept returns for certain items if they have been opened / built as they can not be re-sold as new (cabinets, vivariums, affinity ponds, filters, dosers, aquariums which have been setup, filters which have had water through them or parts opened). If any part of the kit delivered with these products is faulty (such as a power pack, bulb or panel), it will be tested (if electronic) and replaced for you under warranty, but the entire product will not be accepted back as a return for either an exchange of refund. Any of these items fall outside if your standard return rights, as they can't be re-sold as new once opened.
Sales Offers, Discounts, Promotions, Price Match & Deposits:
Special offers are only applicable at the time of purchase. Special offers where they are offered to beat a competitor's price are only applicable on a like for like basis, including delivery charges.
Additional Terms & Conditions for Red Sea E-Series & Reefer Aquariums:
Red Sea Aquatics UK Ltd do not hold stocks of E-Series & Reefer Aquariums in the UK, neither do any of their dealerships. Most Red Sea Aquariums & Reefer Aquariums are delivered from their warehouse to you directly.
The delivery will be made using a HGV pallet lorry. The HGV driver will only deliver the pallet to the entrance of the address (driveway, parking area etc), the driver will not take the item into the residence or building. Access to your location must be provided for a heavy goods vehicle. Poor access may result in the driver not being able to deliver the pallet which will result in additional charges.
Some items will be sent out frozen. These include Gamma fish foods, Snake foods and Natural Instinct Dog & Cat foods.
Frozen foods are packed in insulated boxes. Upon receiving the frozen items they should be placed into a freezer as soon as possible.
Orders which include frozen foods must have a minimum spend of £10.01p. Your order will then be sent using next day delivery.
Ordering frozen foods on-line is at your own risk.
If the food arrives defrosted this is not in our control, and we are not responsible for frozen goods arriving defrosted, this is a risk that you take. The frozen foods would have been sent out packed in insulated boxes on a 24 hours delivery service. We have no control over late delivery, hot weather or whether you are not in to receive the goods.
We do NOT refund frozen foods which have defrosted in transit. This is the risk you take when ordering frozen goods on-line.
PLEASE DO NOT ORDER FROZEN FOOD IF YOU LIVE ANYWHERE IN IRELAND OR THE SCOTTISH HIGHLANDS AS DELIVERY OVER 24 HOUR COURIER ISN'T POSSIBLE AND YOUR ORDER WILL ARRIVE DEFROSTED - NO REFUND OR RESEND WILL BE ISSUES FOR CUSTOMERS WHO FALL INTO THIS CATEGORY IF OUR TEAM ARE UNABLE TO SPOT THE ORDER BEFORE IT LEAVES OUR WAREHOUSE.
Special Offers:Special offers are only applicable at the time of purchase. Special offers where they are offered to beat a competitors price is only applicable on a like for like basis including delivery charges. We reserve the right to not accept an order where the discount is prohibitive to the well-being of our business.
Flash Sale / Black Friday / January Sale and other timed promotional sales can not be used with Finance purchases on our web site.
Your Account:
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Product Description, Price and Images:
Urmston Aquatics attempt to be as accurate as possible with our descriptions, prices and images shown on our website. If a product offered by ourselves is not as described please inform us, and we will change the description or remove the goods from sale. Where an item is priced wrongly through obvious error we reserve the right to not supply the item.
All Cabinets come flat packed unless specified in the product description.
Company Information:
Urmston Aquatics and Reptile Centre Limited,
18-20, The Circle,
Barton Road,
Lostock,
Manchester,
M32 9TR
Tel - 0161 755 0030
VAT No - 332700047
Company No - 12226841
Accepted Payment Methods:
- Visa.
- MasterCard.
- PayPal.
- Klarna Finance.