Your Statutory rights are not affected by any of the following terms and conditions.
Services and Conditions of Use
- All items shown are inclusive of VAT.
- All sizes indicated in centimetres and inches are approximate.
- All weights are approximate.
- Colours shown may not be accurate matches.
All items carry the manufacturers guarantee except incandescent light bulbs. We offer no wear and tear or usage guarantee on these types of light bulbs. Incandescent bulbs are covered though for damage in transit.
If we send an item out and it cannot be delivered and is returned by the post office or carrier, and this is not the fault of the post office, carrier or ourselves, we will not send the item again until the postage cost is paid for the second delivery.
Also, if the item cannot be delivered and the fault is not of the post office, carrier or ourselves and a refund is requested, we will refund the price of the item but will charge for the outward postage cost in full and any cost incured in returning the item to ourselves in full (the term "in full" is calculated as being the full carriage cost charged to ourselves by the carrier company). If these goods are still required, we will not despatch them until the full carriage costs have been paid from the original failed delivery.
Offers, Price Match & Deposits:Deposits can be made against any of our goods which we then hold until your final payment. Deposits on live stock must be paid and collected within 7 days. Deposits are NOT refundable, but can be exchanged for a credit voucher subject to the original goods being stock items and not special order items.
Special offers are only applicable at the time of purchase. Special offers where they are offered to beat a competitors price is only applicable on a like for like basis including delivery charges.
We display a Price Match Button on all our product pages. Price match requires you to complete a small form where you are asked for your name, email address, link to the competitors web site, their price and also what price you would like to pay for the item. In most cases we either price match or offer you a lower price that that of our competitor. The item has to be "like for like". In some cases we may not be able to match the price due to circumstances outside of our control - damaged goods, fire sale, clearance sale, end of line sale, wrong price displayed, business has closed down etc - if this occurs we will offer you a discounted price as near to the competitors as possible. In very rare cases where the price is extremely low and obviously wrong we may reject your request.
Free voucher offers (given when purchasing certain aquariums) can be used either in our shop or bought on-line via our web site. If the voucher is used on-line it does not include free delivery. Delivery will be charged at cost and will be included in the price of the voucher. Other promotions can not be taken with this promotion.
Juwel Aquarium Free Cabinet Promotions are provided by Juwel Aquarium Ltd and the full terms and conditions of the promotions are available on their web site.
Additional Terms & Conditions for Red Sea E-Series & Reefer Aquariums:
Red Sea Aquatics UK Ltd do not hold stocks of E-Series & Reefer Aquariums in the UK, neither do any of their dealerships. All Red Sea E-Series & Reefer Aquariums are delivered from their warehouse in France.
Red Sea Aquatics UK Ltd manufacturer each UK E-Series & Reefer Aquarium to order, with each aquarium being custom built.
For us to secure the build of your aquarium we must pay Red Sea Aquatics UK Ltd a £300 non refundable deposit at which point your aquarium will be made ready for delivery to your delivery address.
We pay this to Red Sea Aquatics UK Ltd 24 hours after you have placed your aquarium order with ourselves. If you cancel your order after 24 hours of making your order you will receive a refund for the amount you have paid less the £300 Red Sea Aquatics UK Ltd required to secure your S-Series aquarium.
Delivery of Red Sea & Reefer aquariums is direct from Red Sea. The delivery will be made using a HGV pallet lorry. The HGV driver will only deliver the pallet to the entrance of the address (driveway, parking area etc), the driver will not take the item into the residence or building. Access to your location must be provided for a heavy goods vehicle. Poor access may result in the driver not being able to deliver the pallet which will result in additional charges.
Some items will be sent out frozen. These include Gamma fish foods, Snake foods and Natural Instinct Dog & Cat foods.
Frozen foods are packed in insulated boxes which will keep the contents frozen for 24 to 36 hours. Upon receiving the frozen items they should be placed into a freezer as soon as possible.
Orders which include frozen foods must have a minimum spend of £10.01p. Your order will then be sent using next day delivery.
If you are not in to receive the frozen food it will be returned to the delivery depot. The food may then defrost - this is NOT the fault of the delivery driver. It is NOT the fault of Urmston Aquatics. The food was sent out on time and delivered on time. We will NOT refund frozen foods which have defrosted due to the recipient being unavailable or unable to take delivery if the delivery was made / attempted.
Special offers are only applicable at the time of purchase. Special offers where they are offered to beat a competitors price is only applicable on a like for like basis including delivery charges. We reserve the right to not accept an order where the discount is prohibitive to the well-being of our business.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Product Description, Price and Images:
Urmston Aquatics attempt to be as accurate as possible with our descriptions, prices and images shown on our web site. If a product offered by ourselves is not as described please inform us and we will change the description or remove the goods from sale. Where an item is priced wrongly through obvious error we reserve the right to not supply the item.