Our standard delivery charge is based on the final cost of your goods:
- Spend up to £35 and our delivery charge is ONLY £2.95
- Spend over £35 and our delivery is FREE (subject to terms and conditions - aquariums, ready built cabinets & vivariums may incur a delivery charge*)
*Glass Aquariums, Glass Vivariums, Wooden Vivariums and Heavy Cabinets are only delivered to certain areas of the UK. Delivery locations are displayed on the products page. Free delivery areas for these items are also shown on the products page. These items are delivered on our own transport or by pallet courier. To arrange a delivery outside of these areas please call us on 0161 7550 0030 (this may be subject to a charge based on distance).
Items which weigh over 25kg and are sent by courier may require an additional delivery charge. We will notify you by email if this is required
We use couriers who give us a guaranteed 24 or 48 hour delivery, though we are in th hands of the courier for this service. You will receive an email for us with your tracking number once your item has been shipped. With your tracking number you can track your delivery. Please be aware that tracking numbers might not be active until after 6pm on the day of despatch.
We use the Royal Mail for small packets and these are sent 2nd class.
Our Van Transport:
Glass aquariums, glass vivariums, pre built wooden cabinets, vivariums and hoods may be delivered on our own transport. This is mainly a FREE delivery service but we reserve the right to charge for this service when applicable. The driver will assist in delivering the item into your residence / building. The driver will not assist with taking the item up any internal stairs. Any claim against glass or fragile breakage must be made whilst the driver is still present. The item must be unpacked and inspected in front of the driver. Once the driver has departed any breakages of glass or fragile items can not be claimed for as the item has been considered as delivered intact. Any claims for breakages once the driver has departed will be considered as breakages after the delivery was made.
Glass aquariums, glass vivariums, pre built wooden cabinets and pre built vivariums may be delivered using a pallet transport company. In most cases this is a FREE delivery but we reserve the right to charge for this service where applicable for remote locations or islands.
Pallet delivery charges are subsidised by ourselves.
Basic pallet deliveries are made using our 48 to 60 hour service and are mainly FREE. Remote locations may require a charge
We can offer a next day pallet delivery with a charge of £40. Remote areas may be charged a higher rate.
Once you have placed your order we will call you to to arrange delivery and to take payment for the pallet delivery if applicable.
The pallet driver will only deliver the pallet to the entrance of the address (driveway, parking area etc), the driver will not take the item into the residence or building. Access to your location must be provided for a heavy goods vehicle. Poor access may result in the driver not being able to deliver the pallet which will result in additional charges or the full payment of the pallet delivery. Any claim against glass or fragile breakage must be made whilst the driver is still present. The pallet must be unpacked and inspected in front of the driver. Once the driver has departed any breakages of glass or fragile items can not be claimed for as the items on the pallet have been accepted as delivered intact. Refusal to accept the delivery for reason that do not include damage may result in a charge for the full cost of the pallets delivery.
Certain areas of the UK may be subject to an additional charge which is dependent on delivery location, weight and size of the package. Smaller packages will not incur an additional charges We will contact you by email or telephone if your order requires an extra charge once you have placed your order. You may either accept the delivery charge and receive your goods, or cancel your order for a full refund.
Full list of remote areas by post code:
- SCOTTISH HIGHLANDS remote area post codes: AB36 to AB38, AB55 to AB56, FK17 to FK21, IV1 to IV39, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA40, PH10 to PH26, PH30 to PH41, PH49 to PH50,
- SCOTTISH ISLANDS remote area post codes: HS1 to HS9, IV55 to IV56, KA15 toKA17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE1 to ZE3.
- SCOTTISH ISLANDS deliveries are sent on a 2 to 5 day delivery service.
When will your item be despatched:
Items will be despatched same day or within 24 hours. We will notify you if your order is delayed. You will be notified by email once your item has shipped and a tracking number will be included in the email where applicable. Some items are sent directly from the manufacturer. We have no control over the shipping of these items but we have agreements with these manufacturers that items will be despatched same/next day. Items which are ordered and are displayed as backorder on our web site may be delayed. We will call you with up to date information about the item.
Some items will be sent out frozen. These include Gamma fish foods, Snake foods and Natural Instinct Dog & Cat foods.
Frozen foods are packed in insulated boxes which will keep the contents frozen for 24 to 36 hours. Upon receiving the frozen items they should be placed into a freezer as soon as possible.
Orders which include frozen foods must have a minimum spend of £10.01p. Your order will then be sent using next day delivery.
If you are not in to receive the frozen food it will be returned to the delivery depot. The food may then defrost - this is NOT the fault of the delivery driver and it is NOT the fault of Urmston Aquatics. The food was sent out on time and delivered on time. We will NOT refund frozen foods which have defrosted due to the recipient being unavailable or unable to take delivery if the delivery was made / attempted within 24 hours of despatch.
Special offers are only applicable at the time of purchase. Special offers where they are offered to beat a competitors price is only applicable on a like for like basis including delivery charges.